Return and Refund Policy

Effective Date: 7/3/2024

Thank you for shopping with Oh Yes Plastics. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help.

Returns

  1. Eligibility for Returns:

    • Items must be unused, in the same condition that you received them, and in the original packaging.
    • Returns must be initiated within 30 days of the purchase date.
  2. Return Process:

    • To initiate a return, please contact our customer service team at sales@Oh-Yes.org or +1 305-504-3425 with your order number and reason for return.
    • We will provide you with a return authorization number and instructions on how to return your item.
    • Please do not send your purchase back to the manufacturer without authorization.
  3. Return Shipping:

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

  1. Refund Eligibility:

    • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
    • If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
  2. Partial Refunds:

    • Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  3. Non-Refundable Items:

    • Certain items may not be eligible for refunds such as sale items or custom orders.

Exchanges

  • If you need to exchange an item for the same product, please contact us at sales@Oh-Yes.org or +1 305-504-3425 with your order number and reason for exchange.
  • We will provide instructions on how to return your item and receive a replacement.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at sales@Oh-Yes.org or +1 305-504-3425 with your order number and a description of the issue.
  • We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

  • Email: sales@Oh-Yes.org
  • Phone: +1 305-504-3425
  • Address: 14931 NW 27th Ave Miami, FL 33054

We appreciate your business and are committed to ensuring your satisfaction.